bh99e Privacy Policy

1 Introduction and Scope

bh99e ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. This privacy policy applies to the website bh99e.cam and explains our commitment to protecting the personal information of all members who register or use this site.

By creating an account or using our platform, you consent to the terms of this privacy policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.

We reserve the right to update this privacy policy from time to time. For any significant changes, we will post a notice on the platform and notify registered members by email.

2 What Information We Collect

bh99e may collect the following types of information from you:

A) Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and username
• National ID card or passport number (for KYC verification)
• Residential address

B) Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account details (for transaction processing only)
• Deposit and withdrawal history
• Betting and gaming transaction records

C) Technical Information

• IP address and browser information
• Device type and operating system
• Cookie and session data
• Browsing activity logs on the site

3 Purpose of Data Use

Collected information is used for the following legitimate purposes:

• Account Management: Creating, maintaining, and securing your bh99e account.
• KYC Verification: Verifying age and identity to prevent fraud and misuse.
• Financial Transactions: Processing deposits, withdrawals, and other financial activities smoothly.
• Customer Support: Providing 24/7 Bengali live chat support and resolving issues via email.
• Legal Obligations: Retaining and disclosing information to comply with applicable laws and regulations.
• Responsible Gaming: Monitoring gaming behaviour to provide support to at-risk players.
• Platform Improvement: Conducting analysis to improve user experience and service quality.
• Security: Detecting and preventing unauthorised access, fraud, and cyberattacks.

4 Sharing Information with Third Parties

bh99e does not sell your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

A) Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to process transactions. These partners follow their own independent data protection policies.

B) Technology and Service Providers

Information may be shared with technology service providers under contractual confidentiality agreements to operate our platform.

C) Legal Requirements

Information may need to be disclosed to authorities pursuant to court orders, government directives, or applicable legal obligations. In such cases, we will provide only the minimum information necessary.

5 Data Retention and Security

We have implemented industry-standard technical measures to protect your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.
• Restricted Access: Only authorised staff may access personal information.
• Regular Audits: Security measures are reviewed and updated on a regular basis.

Data Retention Period

Data is retained for as long as your account is active and, after account closure, for as long as required by legal obligations. Financial transaction records are generally kept for five to seven years.

6 Cookie Policy and Tracking

bh99e uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Types and Uses of Cookies

• Essential Cookies: Essential for maintaining login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Monitor website usage to improve service quality.

You can disable cookies from your browser settings. However, disabling cookies may limit some features of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of Processing: The right to object to the processing of your information if there are legal grounds to do so.
• Portability: The right to request your information in a machine-readable format.
• Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact us by email or speak with our representative via 24/7 live chat.

8 Protection of Minors

bh99e strictly prohibits providing services to anyone under the age of 21. An age verification process is followed at the time of registration. If any minor's information is unintentionally collected, it will be deleted immediately and the associated account will be closed.

Request to guardians: If you suspect that your underage child is using this platform, please contact us immediately. For ages 21+ only.

9 International Data Transfers

Our servers and processing facilities may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the standard of data protection is maintained at the level described in this policy.

For international transfers, we implement appropriate contractual safeguards and ensure that the receiving party meets adequate data protection standards.

10 Responsible Gaming and Data

bh99e gives the highest priority to responsible gaming. To this end, we monitor your gaming behaviour and provide support when needed. Information collected for this purpose is used solely for your wellbeing and for no other purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy Changes

We periodically review and update this privacy policy. For significant changes:

• A prominent notice will be published on the platform.
• Registered members will be notified by email.
• The date of the change will be noted at the top of the page.

Continued use of the platform after any changes will be considered as your acceptance. You have the right to request account closure if you do not agree with the updated policy.

12 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us through the following: